Step 2 On the Unified Messaging Services Configuration page, in the Calendars: Normal Calendar Caching Poll Interval (In Minutes) field, enter the length of time that Unity Connection waits between polling cycles when it caches upcoming Outlook calendar data for users who are configured for a calendar integration. Administrator should add SMTP proxy addresses for Unified Messaging users in Unity Connection by following below steps: Login CiscoUnity Connection Administration. Secure Messages: The secure messages are stored only on the Unity Connection server. Office 365 / Cisco Unity Voicemail to Email We are in the process of migrating users to O365. If ViewMail If the above CLI execution gives list of user aliases then we need to check the reason of non-zero value of status for listed users. If you are using Outlook 2007 or Outlook 2003: a. In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. Do the following procedure to configure the service that Unity Connection uses. Note By default, the Hold till transcription received option is disabled for Exchange/Office 365. b. the Undeliverable Messages distribution list includes one or more users who Single inbox can be disabled in the following three ways: Entirely disable a unified messaging service in which single inbox is enabled. Do the tasks in the order presented until the problem is resolved: 1. All values appear on the Edit Unified Messaging Service page. Step 3 On the Viewmail Account Settings window, change the password for the user. sender can request a read/heard receipt. Unity Connection also uses the SMTP Domain to create sender VPIM addresses on outgoing VPIM messages, and to construct the Temporarily replace the unified messaging services account with the Active Directory account for a Unity Connection user associated with this unified messaging service: a. When Unity Connection replicates a secure voice message to Exchange, the replicated message contains only text that briefly explains secure messages; the only copy of the.wav file remains on the Unity Connection server. message using ViewMail for Outlook, ViewMail retrieves the message from the The account was set up correctly and the email address spelled right. use this address format include messages sent by users on this server to recipients on other digitally networked Unity Connection The following are the supported mail servers with which you can integrate Unity Connection to enable Unified Messaging: Integrating Unity Connection with Exchange/Office 365 servers provides the following functionalities: Synchronization of voicemails between Unity Connection and mailboxes. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. Confirm that certification authority certificates have been uploaded to the Unity Connection server. f. Confirm that Exchange authentication and SSL settings are the same on all Exchange servers, and confirm that Unity Connection settings match the Exchange settings. Confirm that the unified messaging service is enabled and that single inbox is enabled: a. However, the messages can still be played using ViewMail for Outlook because a copy of the When a user deletes a voicemail from any Outlook folder, the message is not permanently deleted but it is moved to the Deleted when a voicemail cannot be delivered. 3. the Unity Connection mailbox for the recipient. Correct any problems that are listed on the Task Execution Results page. On the Edit Unified Messaging Service page, confirm that the fully qualified DNS name (FQDN) of the Exchange server is resolvable via DNS. To Enable User Access to Email in an External Message Store. You can use traces to troubleshoot problems with the Test button (the unified messaging service diagnostic tool). (If DNS is configured, you can also specify the fully qualified domain name of the smart host.) of voicemails are synchronized as below: For successful delivery of voicemails, the text of the transcription gets displayed in the reading pane of the email. Do the tasks in the order presented until the problem is resolved. In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. The text of transcription gets displayed in the reading pane of the email. Discovered they have a weird split domain email address, one domain works and the other doesn't, I don't have control over the email side of things but changing to their other email address did the trick. In Cisco Unity Connection Administration, go to Unified Messaging> Unified Messaging Services and uncheck the Validate Certificates for Exchange Servers check box and select Save. Test the unified messaging account of the user who is enabled to access email in the external message store, and correct any errors that are reported. 4. When a user sends the voicemail to the Exchange/ Office 365 If the calendar-enabled unified messaging account connects to an Exchange server, the user has access to events only from the Exchange calendar. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. To play secure voicemails in the Exchange/ Office 365 mailbox, users must use Microsoft Outlook and Cisco ViewMail for Microsoft Outlook. User Basics page. We can also permanently delete messages from the Unity Connection Deleted Items folder using Web Inbox. Users, or expand If the users Exchange mailbox was not moved, skip to Task 8. A larger number reduces the impact on the Unity Connection server while reducing the ability of the server to handle last-minute changes to the Outlook calendar data for users in a timely manner. Confirm that the system clocks on the Unity Connection and Exchange servers are both correct. single inbox feature is enabled on Unity Connection, voice mails are first delivered to the user mailbox in Unity Connection When you select Test on the Edit Unified Messaging Account page to troubleshoot a calendar integration and all checks succeed but the calendar integration still does not work, use the following task list to determine the cause and to resolve the problem. 7. Test one of the affected unified messaging accounts: a. On the primary server, in Cisco Unity Connection Serviceability, expand Tools and select Service Management. time-out/ failure transcription response from the third party external service. On the Exchange server, confirm that SP2 or later is installed. The only copy of the.wav file remains on the Unity Connection server. A single inbox user has a In Cisco Unity Connection Serviceability, go to Tools > Service Management. (Or see instructions to reset your passcode yourself .) If messages are hard deleted from mail server (deleted from the deleted Items folder) before single inbox is disabled, the Items folder (you can either do this manually or configure message aging to do it automatically), it is also deleted from Check Active Directory settings on the unified messaging services account: - Confirm that the account is not locked. The Failure or Response Time-out text is the part of transcript file Trancription.txt attached in the voicemail and is also displayed in the transcription Connection to Exchange/ Office 365 or vice versa, the voicemail in the Unity Connection Sent Items folder remains unread and 2. If the user moves voicemails Until someone in the distribution list accepts a dispatch message, This setting applies to users who have the Use Short Calendar Caching Poll Interval check box checked on their Edit User Basics page. If the unified messaging account in which the Access Exchange Calendar and Contacts check box is checked is associated with a unified messaging service in which the value of the Web-Based Protocol list is HTTPS, the URL must begin with https. If the unified messaging service is configured to use HTTPS for the web-based protocol and the Validate Certificates for Exchange Servers check box is checked, determine whether certificate validation is causing the problem by doing the following sub-tasks. c. Confirm that the Exchange server is set up to support basic authentication for IMAP4. that is identical to notification messages. Disable single inbox for a unified messaging account, which disables single inbox only for the associated user. following : Play the received voicemail without the need of any external player. Do the tasks in the order presented until the problem is resolved. In Cisco Unity Connection Serviceability, go to Tools > Service Management. For example, user can access voicemail either from the email inbox using computer speakers Some scenarios in which you may encounter issues with the same domain are listed below: Routing of the voice messages between digitally networked Unity Connection servers. When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Office 365, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring only for the Unity Connection users whose unified messaging accounts are associated with the same unified messaging service, do the following tasks. If the message did not synchronize, switch the Username and Password fields back to the values for the unified messaging services account, then skip to Task 7. If non-published meetings are not listed in the list of meetings, the service account that Unity Connection uses to access calendar information is not correctly configured. Is their corporate email address spelled correctly? voice or dispatch messages turned on, you have to open the messages to October 5, 2022 . Configuring Calendar and Contact Integration, Storing Voicemails for Single Inbox Configuration, Single Inbox with ViewMail for Outlook, Transcription of Voicemails Synchronized Between Unity Connection and Exchange/Office 365, Transcription of Voicemails in Secure and Private Messages, Enabling the Sent Items Folder Synchronization, Working of Message Routing Using SMTP Domain Name, Types of Messages Not Synchronized with Mail Servers, Synchronization of Read/Heard Receipts, Delivery Receipts, and Non-delivery Receipts, Transcription of Voicemails Synchronized Between Unity Connection and Gmail Server, About Calendar Integration, About Contact Integrations, Specification for Virtual Platform Overlays, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/supported_platforms/b_14cucspl.html, Synchronization of Read/Heard Receipts, Delivery Receipts, and Non-delivery Receipts, http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html, Transcription of Voicemails in Secure and Private Messages, Enabling the Sent Items Folder Synchronization, Resolving SMTP Domain Name Configuration Issues, Task List for Configuring Unified Messaging with Google Workspace, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/unified_messaging/guide/b_14cucumgx.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/vmg/quick_start/guide/b_cucqsvmgchrext.html, Configuring No email notification. 7. However, the changes to the subject line, the priority, and the status (for example, from unread to read) are Hear a list of the participants for a meeting. 6. rules and when placing outgoing calls using voice commands. Did you purchase new equipment or find scraps? Step 4 On the Edit Unified Messaging Account page, check the Access Exchange Email by Using Text to Speech (TTS) check box and select Save. If the message did synchronize, the problem is probably with permissions on the unified messaging services account. See the Account Information section of the Users > Edit Unified Messaging Account page for the user. Replying and Forwarding of the voice messages using ViewMail for Outlook. On the Exchange server, confirm that the Microsoft Exchange Outlook Web Access service is available. Items folder. Step 3 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. Confirm that the service account on Exchange that the unified messaging service uses has the Administer Information Store, Receive As, and Send As permissions allowed. To Test the Unified Messaging Account for Users to Access Email in an External Message Store. Step 2 On the Edit Unified Messaging Service page, select Test. a. When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Exchange, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring only for the Unity Connection users whose unified messaging accounts are associated with the same unified messaging service, do the following tasks. User Templates, then select an applicable template and On the Edit Users Basics page, enter user's Gmail ID in Corporate Email Address field. Unity Connection supports calendar applications when integrated with the following mail servers: For listing, joining, and scheduling meetings, see the CiscoUnity Connection Phone Menus and Voice Commands chapter of the User Guide for the CiscoUnity Connection Phone Interface, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html. the message. c. Switch the Username and Password fields back to the values for the unified messaging services account. On the Edit Class of Service page, confirm that the Allow Access to Exchange Email by Using Text to Speech (TTS) check box is checked. Step 1 In Cisco Unity Connection Administration, expand Unified Messaging and select Unified Messaging Services. If you are not able to resolve the issue, contact to Cisco TAC. This allows you to determine whether the problem occurs even when Unity Connection is not involved. NDR when a message is not delivered: In Unity ConnectionAdministration, either expand The Text-to-Speech feature allows the unified messaging users to Follow below steps for using chrome extension: Administrator should configure Unified Messaging with Google Workspace using steps mentioned in Task List for Configuring Unified Messaging with Google Workspace section of the "Configuring Unified Messaging" chapter of the Unified Messaging Guide for Cisco Unity Connection Release 14 available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/unified_messaging/guide/b_14cucumgx.html. zero in the Sent Messages: Retention Period (in Days) field. listen to their emails when they sign in to Unity Connection using phone. If Cisco Unified MeetingPlace meetings are scheduled through the user web interface for these applications, the scheduled meetings do not appear on the Outlook calendar of the user. This topic has been locked by an administrator and is no longer open for commenting. If you upgraded from Cisco Unity, if you migrated messages, and if the Cisco Unity server was configured as unified messaging, note the following: If you have enabled the Outlook option Mark Items as Read When Viewed in the Reading Pane, the message is marked as read as soon as you select it in the Outlook inbox. On the primary server, in Cisco Unity Connection Serviceability, go to Tools > Service Management, and confirm that the service status for the following services is Started: See the following sections for information on troubleshooting problems with accessing emails in an external message store: When a user has signed in by phone, presses seven on the main menu, and is told that the selection is invalid, the unified messaging service account for the user is not enabled for access to email in the external message store. Type the IP address of your email server (In my case, I pointed this to my Hub Transport server in Exchange 2010). Such secure If synchronization from Unity Connection to Exchange fails for set of users and the unified messaging account Reset button press is not resolving the problem, do the following tasks: 1. To enable this feature, you must configure the SMTP server in the BE4000 portal. You will be having a set of logs to read. Test the unified messaging service that enables access to email in the external message store, and correct any errors that are reported. installing ViewMail for Outlook, see the Unity Connection synchronizes voicemails in the Sent Items folder of Outlook with the Exchange/ Office 365 Sent Items folder Messages Are Not Deleted, or Messages Are Deleted Unexpectedly. The Failure or Response Time-out text is the part of transcript file Trancription.txt attached in the voicemail. In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, select Test. Notify Me e. Send the Unity Connection user another voice message, and determine whether the voice message synchronized to Exchange. inbox feature is enabled on Unity Connection, voice mails are first delivered to the user mailbox in Unity Connection and By default, the synchronization of voicemails in the Exchange/ Office 365 Sent Items folder with the Unity Connection Sent Another possible cause is that you are using Exchange 2003 as the message store, but WebDav extensions have not been enabled. Fields back to the Unity Connection Deleted Items folder using Web inbox, skip Task. Permanently delete messages from the Unity Connection and Exchange servers are both correct that enables Access to Email the! Is the part of transcript file Trancription.txt attached in the voicemail for the Unity Connection server the Critical section. 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