Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 30-05-2020 Your broadband is active, but your Hub can't connect. Hi, Ive just had the same issues tonight. Click on advance settings and enter the router password. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. 01-06-2020 If you need to disable this, follow these steps in reverse. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. It has five antennae and uses four Giga ethernet connections. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. You'll be able to book an engineer appointment if the problem cannot be fixed online. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the I called Plusnet to chase and was able to rest the password and get it back up and running. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. The light will turn steady blue when your Hub is ready. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". 1:55 PM. Please check to see if your fault has closed by going to the fault tracker on My BT. Yes I have. VPN connection enabled on your device. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. If you can't get online, it might be your device. You should also check for other lights on the BT Home Hub's display. 17h47. 30-05-2020 EE Limited. If it's your broadband activation day, it can take until midnight for this to happen. Get more information on BT Power Save mode. I happened to have a new hub which I installed (BT registered). Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. There's a problem with your device. Use the Contact us link at the bottom of the page to get in touch. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. My workaround has been to manually enter DNS settings on each device. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Don't worry, this is normal, and things should settle down after the ten days. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). If you think I helped please feel free to hit the "Thumbs Up" button below. If either of these fixes the issue, then there is a problem with your phone wiring. Has your broadband been activated? This will tell us at which stage EE have got to. Using the Power button, turn your Hub off and then on again. The Hub is working but isn't connected to the internet - this takes about two minutes. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. A steady blue means that the Hub is connected to your broadband. 31-03-2020 I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Where you push a pin or paperclip into the reset hole at the back until the light turns green? Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. You will get a refund for the time is is out of service. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If there are no lights, check the power cable is in firmly, and connected to the mains. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? You should still get a good connection. One way to check this is by connecting your Hub to your test socket. I'm not in the office at the moment so I can't check your account. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. yes I have a dial tone and I am able to make calls with my landline as normal. Login with your admin password from the back of the router, Change the password to your account password. We're usually less busy between 12 and 6.30pm. Sorry to hear you can't connect to the internet. I have just tried that and the light on the router has gone orange and is showing a red b now. First, try resetting your router to its default settings. Make sure your Smart Hub is on and attached to your Hybrid Connect device. You can also check the order tracker on My BT to find out where your Mini Hub is. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 A wizard will open to be Your BT Hub has detected a problem with your Internet connection. on Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Blue: The Super Hub is in router mode. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. I have got a PC plugged direct into the hub - again no internet. Go to http://192.168.1.254/ in your web browser. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. So, grab another device and see if the issues are the same on that. If you experience an eligible fault in the future, raise it online or contact us. This light turns on when it gets no connection. Look for a tab that says disconnect and click on it. Your device is connecting to the mobile network. 11:33 PM. Thanks, on If this doesn't fix it contact the technical helpdesk. Open your web browser and visit http://btbusinesshub.home/. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Simply touch the power button to wake it back up. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Many connections problems can be resolved by turning your BT Hub off and on. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Hope this helps you. If you try to use them together, your broadband won't work. If this doesn't work turn your Hub off and on again using its power button. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. 12h58, on If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. If you're not set to power mode, there's a problem with your internet. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Ah ok. Can you try this guide to see if it helps? For a Smart Hub: on the Advanced Settings / Broadband / Internet page. The light will turn steady blue when your Hub is ready. Check you're connected with the correct username in the Hub manager. Select your hub from the options below to see what they mean. Ive read some posts about changing the password but cant see how that would make a difference. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Why would smart setup have been an issue with the old hub which had been working for a couple of years? Checking our supplier records, just out of interest is your activation date today? Its not the WiFi password but the one underneath please note that this is case sensitive. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Weve listed some expert tips to help you fix the problem quickly. The lights will appear in this order: Other lights that you might see Did this help? Check the broadband cable. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Connect a device to your Hub. Your device cannot connect. on The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Purple: The Super Hub is in modem mode. Check the black cable with the grey connectors on the end is plugged into . Trying to work out your BT hub orange light from your BT hub green light? make sure your device is connected to the WiFi network. Assuming that youve determined that your BT broadband is the issue, follow these steps. The Hub was fine / everything in the house was fine - it was a line fault. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. CloudFlare DNS is free, fast and seems to respect privacy. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. on In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. You can switch it back on again via the Hub Manager. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If this doesn't fix your issue, please contact us. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. The power is off or the lights have been turned off using the Hub Manager. 2 users liked/thanked this post: Turn it off and then on and try again. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. 12h58. So I am going to assume it is that one. Thanks, on Once entered click on continue to advance settings. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. I take it you've replaced the SETUP part with your account username? 30-05-2020 If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 31-05-2020 Your device can't connect to the mobile network. on If you get stuck, see your hub's set up guide. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode 03-06-2021 Press the Restart button. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. It will save time if you can try these first before calling us. Click on your model of Hub to find out what the lights mean. Announcements, Guides & Community Updates. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Check if the broadband cable (grey ends) is plugged incorrectly. Do not report it as a broadband fault - you will go round in circles. Turn it off and on then try again. Make sure you're next to your Hub with a computer or device when you contact us. The pink light has other reasons for flashing. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. This table shows how long each stage of the start-up process should last. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Take a look at our suggestions below. The BT Smart Hub 2 router is showing a blue light and is definitely on. Open a new web browser window and follow the on-screen help wizard to get connected. We lost internet around 6pm Friday 29th - but always blue light / system working? you can contact customer service for help troubleshooting your specific issue. How does the speed test look? As an aside I rang connections PM today. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. My router has a blue light but can't get any internet on pc or mobile. The test socket is your main socket. How do I create a wireless connection to my BT Business Hub 3 using WPS? The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Hmm. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. That is also showing a blue light but no internet on all devices. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Does it announce your correct no. Select your hub from the options below to see what they mean. Your internet woes might be caused by some bad wiring in an extension cable or something else. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Business Smart Hub 2 Business Smart Hub 1 Click on your model of Hub to find out what the lights mean. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Ask questions and share tips with other people 24 hours a day. We steer you to products you'll love and show you how to get the most out of them. BT Hub Lights Guide. Make sure your Mini Hub is turned on and charged up or plugged in. Find your broadband network login details. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. 30-05-2020 13-06-2021 Turn it off and then on and try again. For up-to-date information and comments, search the EE Community or start a new topic. Your device is not paired to your hub. Still no lights? Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Updated 06/10/2022 Re: Blue light but no wifi or internet connection. Click on your model of Hub to find out what the lights mean. However, that isnt always the case and it could actually be down to a whole list of things. Re: BT Hub - Blue light on but no internet on any devices. And if the problems cant be fixedheres 31-05-2020 You can also check for any problems in the local area by using Service Status. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. This can take up until midnight on the day we switch your broadband. Light on router is blue but no internet connection 1 user liked/thanked this post: If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. It was definitely the internet it was referring to as it said we should now be able to connect. Having problems with your Mini Hub? The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Finally. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Do you get a dial tone? Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Press and release your Hub's restart button. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. 19h00. Need to know more about your BT hub lights in general? Web. Give it at least three minutes to connect. There might be a temporary problem with the network that is affecting every broadband connection in your area. If it's your broadband activation day, it can take until midnight for this to happen. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The power light will stay orange after start up has finished and the broadband light will remain on. And the Mini Hub will also work over a 3G signal. On the Plusnet hub it says 'connected'. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. weststreet78. If it's flashing red, you didn't connect. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Please can you help me? Use the Power button to turn your Hub off and on again. Tech Advisor helps you find your tech sweet spot. 30-05-2020 13h59. on I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. appears to be unstable / he is worried things might drop out again. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. on Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If you still can't connect to the mobile network, contact us. If so, then you're (temporarily) sorted.
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