compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. Box 5000, Whitehouse, Mailing Address: P.O. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. And finally, they can offer insider tips on how to save money. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by contacting the airline directly, 24 hours before departure. We recommend calling Sandals customer service hotline if you need immediate assistance. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. Earn points, be recognized, get a free week and repeat! For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 Please bear in mind that for certain changes in the travel components, the supplier treats them as a cancellation and charge accordingly (up to 100% of the cost of the original accommodation) for that part of the arrangement.Where applicable, these charges will be passed on to you. Failing to follow the proper procedure could see you lose your hard-earned money. How Much Does it Cost to Go to Disney World? If we do, we will notify you as soon as possible. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. Box 147, Dickenson Bay. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. Click HERE for a free, no-obligation quote, and let them help you plan the perfect Caribbean all-inclusive getaway! Box 1636, Pink Gin Beach. The offer covers new bookings made up to March 31, 2022. If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. Sandals Resorts do not accommodate single customers. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. UK If booking in the UK you will be able to pay a deposit for your holiday should you wish to for any booking made more than 71 days before departure (the start date of the holiday you have booked with us), with the full balance due 71 days prior to departure. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Certain extras, such as transfers, excursions, and airport extras may be non-refundable. As a member you will earn points & benefits that will make your experience on resort truly unique. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". These services will be provided either directly by us or through independent suppliers contracted by us. You can also call Sandals customer service hotline at 1-888-SANDALS and speak with someone immediately. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. We will confirm the actual price at the time of booking. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the holiday. Whichever method you choose, youll always be able to talk to a real person who can help you with whatever question or concern you may have. We may change the price of your holiday after we have issued our booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the holiday. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. B. Passengers who are travelling with a Non-UK or EU carrier departing from a Non-UK or EU airport are not covered by EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. We also offer tips on getting the best customer service experience. Cancel your booking by calling their customer service number. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. Select the Advanced button. We provide this information on your accommodation voucher so do ensure you keep this to hand. Earn points, be recognized, get a free week and repeat! See full disclosures for details. Retrieve your Room Only reservation. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. Are Adventures by Disney Escapes Worth It? If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. Limited-Time Online Offer: 30,000 Bonus Points. Unique is not an insurer and does not have any liability for any coverage amounts. Its free and easy to join! The majority of airlines require at least 48 hours notice for any special meal requests, including childrens and vegetarian meals. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. Get an answer from Sandals Montego Bay staff and past guests. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Hotline hours are 7 AM 11 PM EST, seven days a week. We recommend that you contact us with any queries you may have as a result of such guidance. (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. 5 years ago Save Yes, it's the same company. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. In most hotels, the minimum check-in age is 18 years and above. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. Wedding Items must be paid no later than60 days before arrival. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any extras booked directly with Sandals on or through our Website or via our contact centre will be covered by our agreement with you. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. You will be responsible for paying this charge. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. If you are liable to pay cancellation charges under these Terms, we recommend that you check your insurance policy to ascertain if the reason for your cancellation is covered under the terms of your policy. For further details check the webpage for member benefits on https://www.sandalsselect.co.uk.Telephone 0800 197 8946 or email [emailprotected] Sandals are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. Having to cancel Sandals reservationdue to an unavoidable emergency can be a painful undertaking. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. the new person accepts the transfer and that person agrees to comply with the Terms; The new person must satisfy all the conditions applicable to the holiday (as specified by us); and. a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. Residents of the US and its territories only. accommodation only), the ATOL Licence financial protection referred to above does not apply. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. Please ask us for codeshare details at the time of booking. You must pay any balance due at least 71 days prior to the date of your departure. To make a payment on an existing reservation, press 2. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. Further, if you participate in any activity (including any sports, water sports or winter sports) whilst on holiday participation is at your own risk and it is your own responsibility to obtain the relevant insurance. You may have to wait a few minutes to speak with a customer service representative. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. How Much is it to Rent Disney World for a Day? From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. We cannot accept any booking which is conditional upon special requests being met. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. Like most travel companies, Sandals Resort may have in place an ironclad cancellation policy tilted in its favor. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and/or you fail to comply with all applicable health requirements. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. Sandals will have no further responsibility or liability to you. Reservations that include an escorted tour. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your holiday, except in cases involving death, injury or illness where we have caused such damage with negligence. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. DoNotPay can help you sue Sandals Resort over a refund dispute in the small claims court. groups direct line 1-800-327-1991 (EXT 6172). Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. If you have a special request for a facility or service e.g. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Paul J. Higgins. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your holiday, together with a calculation and an explanation for this change. Please select one of the options below based on your reservation type. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. Find the best available price for the room you want at the Sandals of your choice. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. These guidelines apply only to holders of UK Passports. Thanks. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is ++44 207 581 9895. However, sometimes you just want to contact the Sandals resort directly. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). The Guest may be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. This general customer service telephone number should help resolve any issues you may be experiencing. To cancel an existing reservation, press 6. 7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. Once logged in, go to your name at the top of the page and click on the "Bookings" link. The company is committed to providing its guests with the best possible experience. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. Many airlines offer online check-in via their website. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you. What Disabilities Qualify for DAS at Disney World? How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. NB. Received 14 days or less prior to travel; subject to full penalty. Payments must be authorised by the cardholder named in the holiday booking. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. In each of my follow up calls I spoke to a different agent. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. Box 12, Norman Manley Blvd, Negril, Mailing Address: Main Street, P.O. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. The resulting paper trail may come in handy if you need to sue the resort to get your refund. Hotel prices are based on 2 adults, aged 18years+,sharing a room. We help you fight big companies without incurring huge legal fees for hiring a lawyer. 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